This Returns & Refunds Policy governs purchases made through Premium Outlets – PTT Corp. via our website https://www.premiumoutletsph.com and affiliated sales channels.
1. Overview
Premium Outlets – PTT Corp. maintains a 30-day return and refund window from the date of purchase. Requests submitted beyond this period may no longer be eligible for refund or exchange consideration.
2. Eligibility for Returns
To qualify for a return:
Items must be unused, unworn, and in the same condition as received
Items must be returned in their original packaging, including tags and accessories
A valid receipt or proof of purchase is required
Returned items that do not meet these criteria may be declined.
3. Non-Returnable Items
The following items are non-returnable and non-refundable:
Gift cards
Downloadable or digital products
Health, personal care, intimate, or sanitary items
Hazardous materials, flammable liquids, or gases
Perishable goods
4. Partial Refunds (If Applicable)
Partial refunds may be issued at management discretion for items that:
Show visible signs of use
Are missing original components or packaging not due to our error
Are returned damaged due to improper handling
Are returned beyond the approved return period
5. Refund Process
Once a returned item is received and inspected:
You will be notified via email regarding receipt of the return
We will inform you whether your refund is approved or rejected
If approved, refunds will be processed to the original payment method used during checkout
Refund processing timelines may vary depending on the issuing bank, card provider, or e-wallet service.
Premium Outlets – PTT Corp. Unit 6, PTT Station Mall SCTEX – Northbound, Concepcion, Tarlac 2316 Philippines
9. Gifts
If the item was marked as a gift and shipped directly to the recipient, a store credit may be issued upon approval
If the gift was shipped to the purchaser, refunds will be issued to the original purchaser
10. Return Shipping
Customers are responsible for return shipping costs
Shipping fees are non-refundable
For high-value items, we strongly recommend using trackable shipping or shipping insurance
Premium Outlets – PTT Corp. is not liable for lost or undelivered return shipments
11. Compliance & Payment Processing
All refunds are processed via PayMongo, a payment service provider regulated by the Bangko Sentral ng Pilipinas (BSP). Refund timelines are subject to PayMongo, banking partners, and payment networks.
12. Policy Updates
Premium Outlets – PTT Corp. reserves the right to update or modify this policy at any time to comply with operational, regulatory, or business requirements. Changes will take effect upon publication on our website.
13. Contact Information
For questions regarding returns or refunds, please contact:
