Welcome to Premium Outlets – PTT Corp. Below are answers to the most common questions about our products, orders, payments, and services.
1. What is Premium Outlets – PTT Corp.?
Premium Outlets – PTT Corp. is a Philippine-registered retail company offering footwear, apparel, accessories, and related products through both online and physical store locations.
Yes. Premium Outlets – PTT Corp. is duly registered with the Securities and Exchange Commission (SEC) and Bureau of Internal Revenue (BIR) in the Philippines.
We operate physical retail locations and an official e-commerce website.
3. Where is your store located?
Our physical store is located at:
Unit 6, PTT Station Mall SCTEX – Northbound, Concepcion, Tarlac 2316 Philippines
4. How can I contact you?
You may reach us through:
📧 Email:info@premiumoutletsph.com 📞 Phone: 7001-1927 / 0933-856-7988 🕘 Business Hours: 9:00 AM – 10:00 PM
5. What products do you sell?
We sell:
Footwear
Apparel
Accessories
Related retail items
All products listed on our website include descriptions and corresponding prices.
6. Are the products authentic?
Yes. All products sold by Premium Outlets – PTT Corp. are sourced from authorized suppliers and legitimate distributors. We maintain proper purchase records and supplier documentation.
7. How do I place an order?
To place an order:
Browse our products on the website
Add items to your cart
Proceed to checkout
Complete payment using your preferred payment method
Once confirmed, you will receive an order confirmation.
8. What payment methods do you accept?
We accept payments through PayMongo, including:
QRPh
GCash (subject to approval)
Maya (subject to approval)
GrabPay (subject to approval)
Visa & Mastercard (subject to approval)
Payment availability may vary depending on verification and approval status.
9. Is it safe to pay on your website?
Yes. All payments are securely processed via PayMongo, a payment service provider regulated by the Bangko Sentral ng Pilipinas (BSP). We do not store sensitive card or e-wallet information.
10. Do you offer Cash on Delivery (COD)?
Cash on Delivery availability depends on location and courier service. Please contact our support team to confirm COD availability for your area.
11. How long does delivery take?
Delivery timelines depend on your location and chosen courier. Estimated delivery times will be provided upon checkout or order confirmation.
Delays may occur due to weather conditions, courier constraints, or other factors beyond our control.
12. Can I return or exchange an item?
Return or exchange requests are subject to our internal policies and product condition requirements. Please contact our customer support within the specified timeframe for assistance.
13. How are refunds processed?
Approved refunds are processed through the original payment method used during checkout. Processing time may vary depending on PayMongo and your issuing bank or e-wallet provider.
14. Do you collect personal information?
Yes. We collect necessary personal information to process orders, payments, and customer support requests. All data handling is governed by our Privacy Policy and applicable Philippine data protection laws.
15. Do you share my information with third parties?
We only share information with trusted service providers (such as payment processors and logistics partners) strictly for transaction fulfillment and legal compliance.
16. Why do you need my contact details?
Contact details are used to:
Confirm orders
Provide delivery updates
Respond to inquiries
Comply with payment verification requirements
17. How do I know my order was successful?
You will receive an order confirmation via email or on-screen confirmation after successful payment.
18. What should I do if I encounter payment issues?
If you experience payment issues:
Double-check your payment details
Ensure sufficient balance or credit limit
Try an alternative payment method
Contact our support team if the issue persists
19. Do you operate on social media?
Yes. Our official social media pages are linked on our website footer. Please ensure you are following the official pages associated with Premium Outlets – PTT Corp. only.
20. Can these Terms and FAQs change?
Yes. We may update our FAQs, Terms and Conditions, or policies from time to time to reflect operational or regulatory changes.
Need More Help?
If your question is not listed here, feel free to contact us:
